Frequently Asked Questions
Answers to questions our customers frequently ask
Question: What is the Auto Body Repair Consumer Bill of Rights?
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Answer: A Consumer is entitled to:
- Select the auto body repair shop to repair auto body damage covered by the insurance company. An insurance company shall not require the repairs to be done at a specific auto body repair shop.
- An itemized written estimate for auto repairs and, upon completion of repairs, a detailed invoice. The estimate and the invoice must include an itemized list of repairs and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.
- Be informed about coverage for towing and storage services.
- Be informed about the extent of coverage, if any, for a replacement rental vehicle while the damaged vehicle is being repaired.
- Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.
- Seek and obtain an independent repair estimate directly from a registered auto body repair shop for repair of a damaged vehicle, even when pursing an insurance claim for repair of the vehicle.
Question: Do I need more than one estimate?
Answer: There is no law requiring you to obtain more than one estimate or appraisal.
Question: Am I required to go to a particular Body Shop?
Answer: You have the right to go to the repair shop of your choice. Your insurance cannot require you to go to a particular shop.
Question: Do I have to go to my insurance company's claim center?
Answer: Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can bring your vehicle to the auto body shop of your choice for inspection. You are not required to go where they want you to go.
Question: I was only in a small fender bender; do I really need professional repairs?
Answer: Your car is your second largest investment you are likely to make. Preserve your vehicle's value and your safety by having it repaired professionally.
Question: How do I decide, which estimate is the best choice?
Answer: Differences in repair estimates are common. A lower estimate may not include all necessary work. If you are not sure why one estimate is different from another, please ask us.
Question: Is it important the shop has certified technicians?
Answer: Absolutely, choose a shop, which has unibody equipment and certified technicians (by i-Car or ASE, for example).
Question: Where does the repair shop get parts to repair my vehicle?
Answer: Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
Question: Is there really such a thing as a Lifetime Warranty?
Answer: Ask if the shop offers a repair warranty. For your information, insurance companies DO NOT guarantee the repairs they only pay for the repairs. ONLY the auto body shop may offer the guarantee.
Question: How do I choose a collision repair shop?
Answer: Look for shops that take pride in their appearance by keeping a clean, up to date, and organized facility. Make sure the shop has modern technology in the form of frame racks with measuring systems, downdraft paint booths with smart cure baking cycles to cure the paint, and the proper welding equipment (mig welders and pro spotters). Be sure to ask for a tour of the shop to verify these things as well as the shop's certifications and license.